This course is part of The Courses on Excellence — a comprehensive approach to strengthening excellence throughout an organization.
Excellence is doing the best you can at whatever you’re doing while simultaneously learning how to do it better the next time.
Leadership Excellence requires influencing how other people think so they make decisions that improve results in a sustainable way to the best of your ability while learning how to be a better leader the next time.
Dan Coughlin teaches how to strengthen leadership excellence in the following ways:
- Keynote Presentation up to 90 minutes
- Half-Day Workshop
- Full-Day Seminar
- Two-Day Retreat
- Group Coaching Sessions using Zoom Videoconferencing
Communicate within clearly defined boundaries (know what is most definitely out-of-bounds)
Master the fundamentals of communication (Communication 1.0):
- I think through what I want to say.
- I clearly and completely say in a timely manner what I meant to say.
- The other person hears and understands what I said.
- The other person thinks through what he or she wants to say.
- The other person clearly and completely says in a timely manner what he or she meant to say.
- I hear and understand what the other person said.
Master the fundamentals of empathy (Communication 2.0):
- Empathy is working to understand what another person is thinking and feeling, and then responding appropriately.
Recall how other people have effectively influenced you
Realize how other people have not effectively influenced you
Answer the Four Critical Leadership Questions
Understand different personas of leadership
The power of one-to-one conversations
Make time for other people’s toughest moments
Never stop writing handwritten letters
- Focus on organizational causes, not internal drama
- Focus on taking time to learn, not impulsively reacting to circumstances
- Learn from a wide variety of people and situations, not thinking you have all the answers
- Be deliberate with your emotions, immature people are reactionary
- Know your role in each situation
- Know what is appropriate to say, and realize that not everything that comes to your mind is appropriate
Value people who are different than you
Be okay with letting other people help you
Create a healthy discussion-oriented relationship
Challenge the status quo mindset when you feel it’s necessary
Why clarity and conviction beat charisma
Underdog leadership (the necessity of stacking the odds against yourself and your organization)
- Take on incredible challenges
Lead through major change
- Know your words matter, a lot
- Sustain a focused and flexible effort
- Understand the importance of freedom and independence
- Retain your ability to choose
- Acknowledge your fears and confront them
- Be near the action
The importance of integrity
Avoid disastrous leadership styles (the chameleon, the mood ring leader, the polite dictator, etc.)
Leadership is not a label
The illusion of control